CONTACT
An Iconic Design came to you and didn't meet your expectations? Rest assured! You can return it and choose a piece that makes your heart skip a beat ;)
Below are the next steps so that you can make the return of your purchase:
PURCHASE RETURN
The return request must be made within a period of 7 (seven) calendar days, counting from the date of the product delivery through the e-mail [email protected].
Products returns will only be accepted with:
-In the original packaging;
-No signs of use;
- Accompanying all included items. (handle | dust bag | acrylic case | leather case | flannel)
You can choose to receive a refund of the amount by receiving a Purchase Voucher to place a new order on our website or Reversal of the amount in the same form of payment used in the order.
After the return request we will send you the free postage code, so that you can send us the part back and thus continue the process.
Your opinion is very important to us, so feel free to share with us the reason for your return and any other suggestion you have, we promise to listen with the greatest affection and attention!
After posting, grab a cup of tea and relax, the next steps are with us!
As soon as we receive the return of the order, we will evaluate its quality status, within 2 working days, to confirm that you agree with the above terms. Once this process is complete, we will contact you. ;)
The product must preferably be sent in its original packaging, so that the customer does not bear additional costs. If the customer has lost or thrown away the box he can send in another box of his preference, however, the store does not bear the costs of the packaging;
RETURN - PURCHASE VOUCHER OPTION
Did you choose a Purchase Voucher? Crushed the decision, this means that soon you will be with a new iconic design in hand! I suspect you even know which one you're going to choose...
After receiving the return and finished the analysis approval in our headquarters, we will send you a Purchase Voucher through your registered e-mail.
The Purchase Voucher must be used at once, using its full value at the time of purchase, within 30 calendar days from its receipt. If the value of the new part you want is higher than the original purchase, you can complete the payment through pix or credit card.
RETURN - REFOUND OPTION
Damn, too bad it didn't work out this time! But we hope to see her again soon!
After receiving the return and finished the analysis approval in our headquarters,, we will request the refund from the payment intermediary and send you an e-mail notifying you! You don't have to worry, this whole process is done internally.
If the payment was by card, the credit to the bearer will depend on the bank issuing and the invoice closing date. It can appear on up to two subsequent invoices.
SOS... MY PIECE BROKE, WHAT DO I DO?
Don't worry! We offer repair services (phew)!
Contact us through the e-mail [email protected] with order number and photos of the broken part to analyze the possibility of repair!
Our artisan will make the evaluation and budget according to the model and we will send you all the details by e-mail.
DID YOUR PRODUCT HAVE ANY DEFECTS?!
All our products have a lifetime warranty for any defects, as long as they are not due to incorrect or inappropriate use or storage.
If you notice any defect in your product, please contact us through the e-mail [email protected] with order number and photos of the product for us to analyze.
We will send you a free postcode, so that you can send us the product back for an analysis in hand. Once the defect is proven, we will ship it to our factory to repair within 40 days at no cost.
Most of our products are limited, this means that it can happen that the part is sold out and it is not possible to exchange for the same model, for example. In this case, you can exchange for another part or model, or we can reverse the entire value of your purchase.
In case of misuse or natural wear of the part there will be no exchange. Some pieces are delicate, so avoid: falls, intense contact with sand (you can scratch the piece), accidental shocks or abrasive and chemical products.
Tip: do not use alcohol or derivatives to sanitize your product, this can damage the material.
WHAT ARE WE GOING TO DO WITH THIS INFORMATION?
When you transact with our store as part of the buying and selling process, we collect the personal information you give us such as:
name, e-mail and address.
When you access our website, we also automatically receive your computer's internet protocol, IP address in order to obtain information from us
help you learn about your browser and operating system.
Email Marketing will be carried out only if you allow it. In these emails you may receive news about our store, new products and other updates.
Consent
How do you get my consent?
When you provide personal information such as name, phone number and address, to complete: a transaction, verify your credit card, place an order,
arrange for a delivery or return a purchase. After carrying out actions we understand that you agree with the collection of data to be used
by our company.
If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your consent, or provide you with the
opportunity to say no.
And if you want to withdraw your consent, how to proceed?
If after you provide us with your data, you change your mind, you can withdraw your consent so that we can contact, for the continuous collection of data, use or disclosure of your information, at any time by contacting us at [email protected].
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
THIRD PARTY SERVICES
In general, the third-party vendors used by us will only collect, use and disclose your information to the extent necessary to enable them to perform
the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them of their purchase-related transactions.
For these vendors, we recommend that you read their privacy policies so that you can understand the manner in which your personal information will be
used by these vendors.
In particular, please remember that certain suppliers may be located in or own facilities that are located in jurisdictions other than you or us. Thus, if you want to continue with a transaction involving the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which the service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your
Personal information used to complete that transaction may be subject to disclosure under United States law, including the Patriot Act.
Once you leave our store website or are redirected to a third-party app or website, you will no longer be governed by this Privacy Policy or
by the Terms of Service of our website.
Links
When you click on links in our store, they may direct you outside of our website. We are not responsible for the privacy practices of other websites and
we encourage you to read their privacy statements.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it won't be.
improperly lost, usurped, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, that information is encrypted using secure socket layer (SSL) technology and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all the requirements of PCI-
DSS and we implement additional standards generally accepted by the industry.
PRIVACY POLICY CHANGES
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will emerge
effect immediately upon its publication on the Website. If we make material changes to this policy, we will notify you here that they have been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell
products for you.
Showroom Adress: Rua Helena 280 - SALA 1201, Vila Olímpia. São Paulo, SP.
Phone contact: +55 11 3848-0341
Whatsapp: +55 11 94148-7655
Google maps: Mapa
An Iconic Design came to you and didn't meet your expectations? Rest assured! You can return it and choose a piece that makes your heart skip a beat ;)
Below are the next steps so that you can make the return of your purchase:
PURCHASE RETURN
The return request must be made within a period of 7 (seven) calendar days, counting from the date of the product delivery through the e-mail [email protected].
Products returns will only be accepted with:
-In the original packaging;
-No signs of use;
- Accompanying all included items. (handle | dust bag | acrylic case | leather case | flannel)
You can choose to receive a refund of the amount by receiving a Purchase Voucher to place a new order on our website or Reversal of the amount in the same form of payment used in the order.
After the return request we will send you the free postage code, so that you can send us the part back and thus continue the process.
Your opinion is very important to us, so feel free to share with us the reason for your return and any other suggestion you have, we promise to listen with the greatest affection and attention!
After posting, grab a cup of tea and relax, the next steps are with us!
As soon as we receive the return of the order, we will evaluate its quality status, within 2 working days, to confirm that you agree with the above terms. Once this process is complete, we will contact you. ;)
The product must preferably be sent in its original packaging, so that the customer does not bear additional costs. If the customer has lost or thrown away the box he can send in another box of his preference, however, the store does not bear the costs of the packaging;
RETURN - PURCHASE VOUCHER OPTION
Did you choose a Purchase Voucher? Crushed the decision, this means that soon you will be with a new iconic design in hand! I suspect you even know which one you're going to choose...
After receiving the return and finished the analysis approval in our headquarters, we will send you a Purchase Voucher through your registered e-mail.
The Purchase Voucher must be used at once, using its full value at the time of purchase, within 30 calendar days from its receipt. If the value of the new part you want is higher than the original purchase, you can complete the payment through pix or credit card.
RETURN - REFOUND OPTION
Damn, too bad it didn't work out this time! But we hope to see her again soon!
After receiving the return and finished the analysis approval in our headquarters,, we will request the refund from the payment intermediary and send you an e-mail notifying you! You don't have to worry, this whole process is done internally.
If the payment was by card, the credit to the bearer will depend on the bank issuing and the invoice closing date. It can appear on up to two subsequent invoices.
SOS... MY PIECE BROKE, WHAT DO I DO?
Don't worry! We offer repair services (phew)!
Contact us through the e-mail [email protected] with order number and photos of the broken part to analyze the possibility of repair!
Our artisan will make the evaluation and budget according to the model and we will send you all the details by e-mail.
DID YOUR PRODUCT HAVE ANY DEFECTS?!
All our products have a lifetime warranty for any defects, as long as they are not due to incorrect or inappropriate use or storage.
If you notice any defect in your product, please contact us through the e-mail [email protected] with order number and photos of the product for us to analyze.
We will send you a free postcode, so that you can send us the product back for an analysis in hand. Once the defect is proven, we will ship it to our factory to repair within 40 days at no cost.
Most of our products are limited, this means that it can happen that the part is sold out and it is not possible to exchange for the same model, for example. In this case, you can exchange for another part or model, or we can reverse the entire value of your purchase.
In case of misuse or natural wear of the part there will be no exchange. Some pieces are delicate, so avoid: falls, intense contact with sand (you can scratch the piece), accidental shocks or abrasive and chemical products.
Tip: do not use alcohol or derivatives to sanitize your product, this can damage the material.
CONTACT
An Iconic Design came to you and didn't meet your expectations? Rest assured! You can return it and choose a piece that makes your heart skip a beat ;)
Below are the next steps so that you can make the return of your purchase:
PURCHASE RETURN
The return request must be made within a period of 7 (seven) calendar days, counting from the date of the product delivery through the e-mail [email protected].
Products returns will only be accepted with:
-In the original packaging;
-No signs of use;
- Accompanying all included items. (handle | dust bag | acrylic case | leather case | flannel)
You can choose to receive a refund of the amount by receiving a Purchase Voucher to place a new order on our website or Reversal of the amount in the same form of payment used in the order.
After the return request we will send you the free postage code, so that you can send us the part back and thus continue the process.
Your opinion is very important to us, so feel free to share with us the reason for your return and any other suggestion you have, we promise to listen with the greatest affection and attention!
After posting, grab a cup of tea and relax, the next steps are with us!
As soon as we receive the return of the order, we will evaluate its quality status, within 2 working days, to confirm that you agree with the above terms. Once this process is complete, we will contact you. ;)
The product must preferably be sent in its original packaging, so that the customer does not bear additional costs. If the customer has lost or thrown away the box he can send in another box of his preference, however, the store does not bear the costs of the packaging;
RETURN - PURCHASE VOUCHER OPTION
Did you choose a Purchase Voucher? Crushed the decision, this means that soon you will be with a new iconic design in hand! I suspect you even know which one you're going to choose...
After receiving the return and finished the analysis approval in our headquarters, we will send you a Purchase Voucher through your registered e-mail.
The Purchase Voucher must be used at once, using its full value at the time of purchase, within 30 calendar days from its receipt. If the value of the new part you want is higher than the original purchase, you can complete the payment through pix or credit card.
RETURN - REFOUND OPTION
Damn, too bad it didn't work out this time! But we hope to see her again soon!
After receiving the return and finished the analysis approval in our headquarters,, we will request the refund from the payment intermediary and send you an e-mail notifying you! You don't have to worry, this whole process is done internally.
If the payment was by card, the credit to the bearer will depend on the bank issuing and the invoice closing date. It can appear on up to two subsequent invoices.
SOS... MY PIECE BROKE, WHAT DO I DO?
Don't worry! We offer repair services (phew)!
Contact us through the e-mail [email protected] with order number and photos of the broken part to analyze the possibility of repair!
Our artisan will make the evaluation and budget according to the model and we will send you all the details by e-mail.
DID YOUR PRODUCT HAVE ANY DEFECTS?!
All our products have a lifetime warranty for any defects, as long as they are not due to incorrect or inappropriate use or storage.
If you notice any defect in your product, please contact us through the e-mail [email protected] with order number and photos of the product for us to analyze.
We will send you a free postcode, so that you can send us the product back for an analysis in hand. Once the defect is proven, we will ship it to our factory to repair within 40 days at no cost.
Most of our products are limited, this means that it can happen that the part is sold out and it is not possible to exchange for the same model, for example. In this case, you can exchange for another part or model, or we can reverse the entire value of your purchase.
In case of misuse or natural wear of the part there will be no exchange. Some pieces are delicate, so avoid: falls, intense contact with sand (you can scratch the piece), accidental shocks or abrasive and chemical products.
Tip: do not use alcohol or derivatives to sanitize your product, this can damage the material.
WHAT ARE WE GOING TO DO WITH THIS INFORMATION?
When you transact with our store as part of the buying and selling process, we collect the personal information you give us such as:
name, e-mail and address.
When you access our website, we also automatically receive your computer's internet protocol, IP address in order to obtain information from us
help you learn about your browser and operating system.
Email Marketing will be carried out only if you allow it. In these emails you may receive news about our store, new products and other updates.
Consent
How do you get my consent?
When you provide personal information such as name, phone number and address, to complete: a transaction, verify your credit card, place an order,
arrange for a delivery or return a purchase. After carrying out actions we understand that you agree with the collection of data to be used
by our company.
If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your consent, or provide you with the
opportunity to say no.
And if you want to withdraw your consent, how to proceed?
If after you provide us with your data, you change your mind, you can withdraw your consent so that we can contact, for the continuous collection of data, use or disclosure of your information, at any time by contacting us at [email protected].
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
THIRD PARTY SERVICES
In general, the third-party vendors used by us will only collect, use and disclose your information to the extent necessary to enable them to perform
the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them of their purchase-related transactions.
For these vendors, we recommend that you read their privacy policies so that you can understand the manner in which your personal information will be
used by these vendors.
In particular, please remember that certain suppliers may be located in or own facilities that are located in jurisdictions other than you or us. Thus, if you want to continue with a transaction involving the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which the service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your
Personal information used to complete that transaction may be subject to disclosure under United States law, including the Patriot Act.
Once you leave our store website or are redirected to a third-party app or website, you will no longer be governed by this Privacy Policy or
by the Terms of Service of our website.
Links
When you click on links in our store, they may direct you outside of our website. We are not responsible for the privacy practices of other websites and
we encourage you to read their privacy statements.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it won't be.
improperly lost, usurped, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, that information is encrypted using secure socket layer (SSL) technology and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all the requirements of PCI-
DSS and we implement additional standards generally accepted by the industry.
PRIVACY POLICY CHANGES
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will emerge
effect immediately upon its publication on the Website. If we make material changes to this policy, we will notify you here that they have been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell
products for you.
Showroom Adress: Rua Helena 280 - SALA 1201, Vila Olímpia. São Paulo, SP.
Phone contact: +55 11 3848-0341
Whatsapp: +55 11 94148-7655
Google maps: Mapa
An Iconic Design came to you and didn't meet your expectations? Rest assured! You can return it and choose a piece that makes your heart skip a beat ;)
Below are the next steps so that you can make the return of your purchase:
PURCHASE RETURN
The return request must be made within a period of 7 (seven) calendar days, counting from the date of the product delivery through the e-mail [email protected].
Products returns will only be accepted with:
-In the original packaging;
-No signs of use;
- Accompanying all included items. (handle | dust bag | acrylic case | leather case | flannel)
You can choose to receive a refund of the amount by receiving a Purchase Voucher to place a new order on our website or Reversal of the amount in the same form of payment used in the order.
After the return request we will send you the free postage code, so that you can send us the part back and thus continue the process.
Your opinion is very important to us, so feel free to share with us the reason for your return and any other suggestion you have, we promise to listen with the greatest affection and attention!
After posting, grab a cup of tea and relax, the next steps are with us!
As soon as we receive the return of the order, we will evaluate its quality status, within 2 working days, to confirm that you agree with the above terms. Once this process is complete, we will contact you. ;)
The product must preferably be sent in its original packaging, so that the customer does not bear additional costs. If the customer has lost or thrown away the box he can send in another box of his preference, however, the store does not bear the costs of the packaging;
RETURN - PURCHASE VOUCHER OPTION
Did you choose a Purchase Voucher? Crushed the decision, this means that soon you will be with a new iconic design in hand! I suspect you even know which one you're going to choose...
After receiving the return and finished the analysis approval in our headquarters, we will send you a Purchase Voucher through your registered e-mail.
The Purchase Voucher must be used at once, using its full value at the time of purchase, within 30 calendar days from its receipt. If the value of the new part you want is higher than the original purchase, you can complete the payment through pix or credit card.
RETURN - REFOUND OPTION
Damn, too bad it didn't work out this time! But we hope to see her again soon!
After receiving the return and finished the analysis approval in our headquarters,, we will request the refund from the payment intermediary and send you an e-mail notifying you! You don't have to worry, this whole process is done internally.
If the payment was by card, the credit to the bearer will depend on the bank issuing and the invoice closing date. It can appear on up to two subsequent invoices.
SOS... MY PIECE BROKE, WHAT DO I DO?
Don't worry! We offer repair services (phew)!
Contact us through the e-mail [email protected] with order number and photos of the broken part to analyze the possibility of repair!
Our artisan will make the evaluation and budget according to the model and we will send you all the details by e-mail.
DID YOUR PRODUCT HAVE ANY DEFECTS?!
All our products have a lifetime warranty for any defects, as long as they are not due to incorrect or inappropriate use or storage.
If you notice any defect in your product, please contact us through the e-mail [email protected] with order number and photos of the product for us to analyze.
We will send you a free postcode, so that you can send us the product back for an analysis in hand. Once the defect is proven, we will ship it to our factory to repair within 40 days at no cost.
Most of our products are limited, this means that it can happen that the part is sold out and it is not possible to exchange for the same model, for example. In this case, you can exchange for another part or model, or we can reverse the entire value of your purchase.
In case of misuse or natural wear of the part there will be no exchange. Some pieces are delicate, so avoid: falls, intense contact with sand (you can scratch the piece), accidental shocks or abrasive and chemical products.
Tip: do not use alcohol or derivatives to sanitize your product, this can damage the material.